LEGAL & BUSINESS TERMS
Last updated: 25 August 2026
These Terms of Use and Terms of Business apply to use of this website and, where we accept an engagement, to services provided by Richmond Statutory Consultancy Limited. They are supplemented by any engagement letter, proposal, scope document or written fee agreement. Please read them before using the website, submitting an enquiry or engaging our services.
1. About Richmond Statutory Consultancy
Richmond Statutory Consultancy Limited. Company number: 17322515. ICO registration number: C2015063. Registered office: Onsite Lodge, Mansfield Road, Eastwood, Nottinghamshire, NG16 3AR, United Kingdom. Website: www.richmondstatutory.co.uk. General enquiries: enquiries@richmondstatutory.co.uk. Data protection enquiries: privacy@richmondstatutory.co.uk. Richmond provides specialist advisory and consultancy services relating to adverse data, AML/KYC screening issues, data accuracy, privacy rights, onboarding friction and related remediation matters. Richmond is not a law firm and does not provide reserved legal services.
Part A — Website Terms of Use
2. Website use. By accessing or using this website, you agree to these Terms of Use. The website is for lawful, personal and professional use only. You must not misuse it, interfere with its security, submit malicious code, impersonate another person, scrape content unlawfully or attempt unauthorised access.
3. Information on this website. Website content, including commentary, service descriptions and Insights, is general information only. It is not tailored advice and may not address your particular circumstances. We may update, suspend, withdraw or alter the website or its content where reasonably necessary.
4. No legal advice. Nothing on this website, and no initial enquiry response, constitutes legal advice, litigation advice, formal representation or a regulated legal service. Where a matter requires legal advice or reserved legal activities, we may suggest that you consult an appropriately qualified legal professional.
5. No regulated financial advice. Unless expressly agreed in writing, Richmond does not provide regulated financial, investment, mortgage, insurance, tax, credit, immigration or other regulated advice.
6. No guaranteed outcomes. Outcomes depend on the facts, evidence, applicable law, third-party policies and independent decisions. We do not guarantee removal, correction, onboarding, account approval, a response from a third party or any particular result.
7. Third-party websites and intellectual property. We do not control external websites and are not responsible for their content, availability, security or privacy practices. All rights in our original website content, branding and materials remain with Richmond or its licensors.
Parts B–L — Enquiries, Business Terms and General Contract Terms
8. Initial enquiries and no automatic client relationship. A request for a Confidential Review, any preliminary discussion, or the receipt of information does not create a client relationship, oblige Richmond to accept a matter, or establish an engagement.
9. Suitability and conflict checks. Before accepting a matter, we may conduct conflict, identity, sanctions, scope, capacity and suitability checks. We may decline or discontinue a matter where it is unsuitable, unsupported by evidence, presents disproportionate risk, conflicts with our duties, or gives rise to legal, regulatory or ethical concerns.
10. Engagement letters and proposals. An engagement arises only when Richmond confirms acceptance in writing and the relevant engagement letter, proposal or scope document has been agreed. Those documents prevail over these terms where they differ.
11. Scope and standard of care. We will provide only the services expressly agreed in writing and will exercise reasonable care and skill. We may rely on information supplied by you and will not undertake work outside the agreed scope unless we agree otherwise in writing.
12. Client responsibilities. You must provide timely, accurate, complete and genuine information and documents; keep us updated on material changes; respond to reasonable requests; and ensure that you have authority to instruct us and to share relevant information.
13. Prohibited use and misleading submissions. You must not ask us to assist with unlawful conduct, fraud, concealment, sanctions evasion, identity deception, fabricated evidence, misleading submissions or the improper bypassing of third-party controls.
14. Third-party decisions. Third parties remain responsible for their own decisions. Richmond cannot direct the actions of screening providers, institutions, publishers, regulators, platforms, courts or other independent organisations.
15. Fees, VAT and external costs. Fees, payment terms and billing arrangements are set out in the engagement documents or invoice. VAT is payable where applicable. You remain responsible for agreed external costs, including specialist, translation, filing, travel, legal or data-access costs, unless we agree otherwise in writing.
16. Consumer cancellation rights
Where you contract as a consumer, statutory cancellation rights may apply. Any relevant cancellation notice, exceptions and request to begin services during a cancellation period will be addressed in the engagement documents. Nothing in these terms limits rights that cannot lawfully be excluded.
17. Termination
You may terminate an engagement in writing, subject to payment of fees and costs fairly due for work performed and commitments made before termination. Richmond may suspend or terminate an engagement where there is non-payment, false or incomplete information, unlawful objectives, a conflict, a breakdown of trust, regulatory concern or another material reason. We will take reasonable steps to communicate the position where appropriate.
18. Communications and confidentiality
We may communicate using the agreed contact details and methods. You are responsible for keeping them accurate and secure. Subject to law, our professional obligations and service-delivery needs, we will treat client information as confidential. We may disclose information where required by law, a regulator, insurer, professional adviser or a court, or where reasonably necessary to protect our rights or prevent fraud or harm.
19. Anonymised learning and case studies
Where appropriate, Richmond may use genuinely anonymised and aggregated learning to improve its methods, training and educational materials. We will not identify you or disclose confidential matter-specific information without your consent unless permitted or required by law.
20. Data protection
We handle personal information in accordance with our Privacy Notice. Where engagement-specific arrangements are needed, they will be set out in writing. You must ensure that personal information you provide to us is shared lawfully and that you have any necessary authority to provide it.
21. Client documents and work product
Documents you provide remain yours or the relevant third party’s, subject to any rights needed to perform the engagement. Subject to payment of fees due, you may use our agreed work product for its stated purpose. Richmond retains ownership of its methodologies, templates, know-how, working papers and materials not expressly assigned in writing.
22. Liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. Subject to that, Richmond is not liable for indirect or consequential loss, loss arising from third-party decisions, or loss caused by inaccurate, incomplete, late or misleading information supplied by you or others. Any liability will be limited to the extent permitted by law and any agreed engagement documents.
23. Complaints
If you have a concern about our services, please contact enquiries@richmondstatutory.co.uk with sufficient detail for us to consider it. We will review the matter fairly and respond within a reasonable period.
24. Changes, entire agreement and general terms
We may update these website terms from time to time by publishing an updated version. For an engagement, the relevant engagement documents and these terms form the entire agreement relating to the agreed scope. If any provision is invalid or unenforceable, the remaining provisions continue in effect. A waiver must be in writing. You may not assign your rights or obligations without our written consent. No person who is not a party has a right to enforce these terms, except where law provides otherwise. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, subject to mandatory consumer protections.
49. Contact
Richmond Statutory Consultancy Limited. Company number: 17322515. ICO registration number: C2015063. Registered office: Onsite Lodge, Mansfield Road, Eastwood, Nottinghamshire, NG16 3AR, United Kingdom. Website: www.richmondstatutory.co.uk. General enquiries: enquiries@richmondstatutory.co.uk. Data protection: privacy@richmondstatutory.co.uk.